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Affinity International Consulting presents Futurepoint

Monday, May 21, 2018

11 Signs That You Lack Emotional Intelligence

When emotional intelligence (EQ) first appeared to the masses, it served as the missing link in a
peculiar finding: people with average IQs outperform those with the highest IQs 70% of the
time. This anomaly threw a massive wrench into the broadly held assumption that IQ was the
sole source of success.

Decades of research now point to emotional intelligence as being the critical factor that sets star
performers apart from the rest of the pack. The connection is so strong that 90% of top
performers have high emotional intelligence.

No doubt emotional intelligence is more rare than book smarts, but my experience says it is
actually more important in the making of a leader. You just can’t ignore it.” – Jack Welch

Emotional intelligence is the “something” in each of us that is a bit intangible. It affects how we
manage behaviour, navigate social complexities, and make personal decisions to achieve positive
Despite the significance of EQ, its intangible nature makes it very difficult to know how much
you have and what you can do to improve if you’re lacking. You can always take a scientifically
validated test, such as the one that comes with the Emotional Intelligence 2.0 book.

Unfortunately, quality (scientifically valid) EQ tests aren’t free. So, I’ve analysed the data from the
million-plus people Talent-smart has tested in order to identify the behaviours that are the
hallmarks of a low EQ. These are the behaviour that you want to eliminate from your repertoire.
You get stressed easily. When you stuff your feelings, they quickly build into the
uncomfortable sensations of tension, stress, and anxiety. Unaddressed emotions strain the mind
and body. Your emotional intelligence skills help make stress more manageable by enabling you
to spot and tackle tough situations before things escalate.

People who fail to use their emotional intelligence skills are more likely to turn to other, less
effective means of managing their mood. They are twice as likely to experience anxiety,
depression, substance abuse, and even thoughts of suicide.

You have difficulty asserting yourself. People with high EQ s balance good manners, empathy,
and kindness with the ability to assert themselves and establish boundaries. This tactful
combination is ideal for handling conflict. When most people are crossed, they default to
passive or aggressive behaviour. Emotionally intelligent people remain balanced and assertive by
steering themselves away from unfiltered emotional reactions. This enables them to neutralize
difficult and toxic people without creating enemies.

You have a limited emotional vocabulary. All people experience emotions, but it is a select
few who can accurately identify them as they occur. Our research shows that only 36% of people
can do this, which is problematic because unlabelled emotions often go misunderstood, which
leads to irrational choices and counterproductive actions. People with high EQ master their
emotions because they understand them, and they use an extensive vocabulary of feelings to do
so. While many people might describe themselves as simply feeling “bad,” emotionally
intelligent people can pinpoint whether they feel “irritable,” “frustrated,” “downtrodden,” or
anxious.” The more specific your word choice, the better insight you have into exactly how you
are feeling, what caused it, and what you should do about it.

You make assumptions quickly and defend them vehemently. People who lack EQ form an
opinion quickly and then succumb to confirmation bias, meaning they gather evidence that
supports their opinion and ignore any evidence to the contrary. More often than not,
they argue, ad nauseam, to support it. This is especially dangerous for leaders, as their under-thought.
out ideas become the entire team’s strategy. Emotionally intelligent people let their
thoughts marinate, because they know that initial reactions are driven by emotions. They give
their thoughts time to develop and consider the possible consequences and counter-arguments.
Then, they communicate their developed idea in the most effective way possible, taking into
account the needs and opinions of their audience.

You hold grudges. The negative emotions that come with holding on to a grudge are actually a
stress response. Just thinking about the event sends your body into fight-or-flight mode, a
survival mechanism that forces you to stand up and fight or run for the hills when faced with a
threat. When a threat is imminent, this reaction is essential to your survival, but when a threat is
ancient history, holding on to that stress wreaks havoc on your body and can have devastating
health consequences over time. In fact, researchers at Emory University have shown that holding
on to stress contributes to high blood pressure and heart disease. Holding on to a grudge
means you’re holding on to stress, and emotionally intelligent people know to avoid this at all
costs. Letting go of a grudge not only makes you feel better now but can also improve your
You don’t let go of mistakes. Emotionally intelligent people distance themselves from their
mistakes, but they do so without forgetting them. By keeping their mistakes at a safe distance,
yet still handy enough to refer to, they are able to adapt and adjust for future success. It takes
refined self-awareness to walk this tightrope between dwelling and remembering. Dwelling too
long on your mistakes makes you anxious and gun shy, while forgetting about them completely
makes you bound to repeat them. The key to balance lies in your ability to transform failures
into nuggets of improvement. This creates the tendency to get right back up every time you fall

You often feel misunderstood. When you lack emotional intelligence, it’s hard to understand
how you come across to others. You feel misunderstood because you don’t deliver your
message in a way that people can understand. Even with practice, emotionally intelligent people
know that they don’t communicate every idea perfectly. They catch on when people don’t
understand what they are saying, adjust their approach, and re-communicate their idea in a way
that can be understood.

You don’t know your triggers. Everyone has triggers—situations and people that push their
buttons and cause them to act impulsively. Emotionally intelligent people study their triggers
and use this knowledge to sidestep situations and people before they get the best of them.
You don’t get angry. Emotional intelligence is not about being nice; it’s about managing your
emotions to achieve the best possible outcomes. Sometimes this means showing people that
you’re upset, sad, or frustrated. Constantly masking your emotions with happiness and positivity
isn’t genuine or productive. Emotionally intelligent people employ negative and positive
emotions intentionally in the appropriate situations.
You blame other people for how they make you feel. Emotions come from within. It’s
tempting to attribute how you feel to the actions of others, but you must take responsibility for
your emotions. No one can make you feel anything that you don’t want to. Thinking otherwise
only holds you back.

You’re easily offended. If you have a firm grasp of who you are, it’s difficult for someone to say
or do something that gets your goat. Emotionally intelligent people are self-confident and
open-minded, which create a pretty thick skin. You may even poke fun at yourself or let other
people make jokes about you because you are able to mentally draw the line between humor
and degradation.
Bringing It All Together
Unlike your IQ, your EQ is highly malleable. As you train your brain by repeatedly practising new
emotionally intelligent behaviours, it builds the pathways needed to make them into habits. As
your brain reinforces the use of these new behaviours, the connections supporting old,
destructive behaviours die off. Before long, you begin responding to your surroundings with
emotional intelligence without even having to think about it.

Dr. Travis Bradberry is the award-winning co-author of the #1 bestselling book, Emotional
Intelligence 2.0, and the co-founder of Talent Smart, the world's leading provider of emotional
intelligence tests, emotional intelligence training, and emotional intelligence certification,
serving more than 75% of Fortune 500 companies. His bestselling books have been translated
into 25 languages and are available in more than 150 countries.

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